SIA Door Supervisor (REFRESHER)

Cancellation Policy

1. Purpose This policy outlines the terms and conditions for booking, attendance, and conduct during training courses provided by Baldev Skills Resources. It ensures a fair and respectful training environment for all participants and staff. 2. Booking Process All course bookings must be completed online via the Baldev Skills Resources website or booking platform or in person. Bookings will only be confirmed upon receipt of a minimum of £50 (non-refundable) booking fee, full payment, or an approved invoice arrangement. A confirmation email will be sent to the participant with joining instructions. 3. No-Show Policy Participants who fail to attend their booked training session without prior notification (at least 48 hours before the session) will be considered a 'No-Show'. No-shows are not eligible for a refund or transfer to another course date. 4. Refund Policy £50 Booking fee (Non-refundable) Refunds are only available if cancellations are made more than 48 hours in advance of the course date. No refunds will be issued for cancellations made less than 48 hours before the course or for no-shows. All approved refunds will be processed within 10-14 working days. 5. Late Arrival Participants who arrive more than 30 minutes after the course start time may be denied entry at the trainer’s discretion. In such cases, the booking will be treated as a no-show and no refund will be issued. 6. Behaviour and Conduct All participants are expected to behave respectfully towards trainers, staff, and fellow learners. Any form of violence, aggression, or abusive behaviour will result in immediate dismissal from the course. Dismissed participants will not be entitled to a refund or rescheduling. 7. Agreement By booking and attending a course with Baldev Skills Resources, you agree to adhere to the terms and conditions set out in this policy.

Contact Details

• 184 Attercliffe Rd, Sheffield, UK

  +447380 895918

  admin@baldevsr.com